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Can I Return or Exchange Purchased Items?

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Free Returns


90 Day Trial Period, so You can see whether you actually like your treasure


30 Day Grace Period for Items that are incorrect or defected.

90 Day Trial Period Policy


We love making jewelry, from designing, sourcing, crafting and assembling. We love the whole process and we work very hard to make our creations. That is why we have decided to give you:


90 days


for you to fall in love with your chosen treasure.

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90 days start once you receive your item.

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You can claim a FULL REFUND

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We will cover the cost of shipping (FREE RETURN!)

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We make Jewelry to be a part of your life and experiences. It helps you make a statement of joy, happiness, and elegance. It is used as a token of appreciation, a token of commitment, as a reminder to celebrate your achievements.
Jewelry should never be kept in storage, tucked away from the spotlight. 
We love the work we do and we hope you do too! 
If, after 90 days, your chosen treasure brings you no joy, please return it to us so that we can find it a new home that will treasure it!

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Note: This does not apply to incorrect items or defect items. You cannot return broken jewelry. Your item, as well as the packaging and all items inside, have to be in good condition.
*To deliver you high-quality products, we use only genuine gemstones. The gemstones creation process can sometimes lead to “imperfections” such as variances in colour or the appearance of cavities within the gem. Silver can oxidize (look darker) with time, which is easily solved by polishing it with a special jewelry cloth.

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Conditions

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You have 90 days to contact us from the day of delivery.


Email us at hello@nerolina.com so we can guide you through the process

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Exchanges / Defective items (30 Day Grace Period)

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If your item is flawed or defective, you have the option to EXCHANGE it or CLAIM A REFUND.


You have 30 DAYS from the day you received your item(s) to reach out to us and claim your exchange or refund.

Defective or incorrect items include: Items that are not what you ordered, the wrong size. 

To get the process started, contacts us at hello@nerolina.com.

In both cases, we will cover shipping costs for you to return the items to us and to exchange it.

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    Processing Times

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    We try our best to process any request promptly, for the most part, it will take a few days for our warehouse team to verify your item(s). 


    In a busy period, it may take up to 14 days.

    Once our warehouse team confirms your items have been returned, we will send you an email to finalize the process.

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